Privacy Policy

Introduction

Beach House Witsand ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This privacy policy explains how we collect, use, and safeguard your data when you use our website or submit an enquiry.

What Information We Collect

When you submit an enquiry through our website, we collect:

• Your name
• Email address
• Phone number (if provided)
• Preferred check-in and check-out dates
• Number of guests
• Any message or special requests you include

We also automatically collect technical information such as your IP address and browser type to protect against spam and abuse.

Why We Collect This Information

We collect your personal information to:

• Respond to your booking enquiries
• Check availability for your requested dates
• Communicate with you about your booking
• Protect our website from spam and fraudulent submissions

How We Store Your Information

Your information is stored securely in our database hosted in South Africa. We do not share your personal information with third parties except:

• When required by law
• With Airbnb for booking synchronisation purposes (if your enquiry results in a booking)

We use industry-standard security measures to protect your data from unauthorised access.

Data Retention

We retain enquiry records for 2 years from the date of submission. After this period, records are automatically deleted unless required for legal or accounting purposes. Confirmed booking records may be retained longer for tax and financial record-keeping obligations.

Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to the processing of your information
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@beachhousewitsand.co.za.

Cookies

Our website uses only essential session cookies to maintain your browsing session. We do not use tracking cookies or third-party analytics services. No personal information is stored in cookies.

Third-Party Services

We integrate with Airbnb to synchronise booking availability. When a booking is made through Airbnb, their privacy policy applies to information collected by them. We recommend reviewing Airbnb's Privacy Policy.

Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Information Regulator

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Regulator (South Africa):